Linux Shift Senior Support (Level 4)

About the role

Join NCR Voyix’s Technical Support team to keep customer systems running smoothly. You will provide friendly, reliable assistance via email, phone, and chat while learning new products and technologies.

Key responsibilities

• Respond to customer inquiries and troubleshoot technical issues, escalating complex cases when needed.
• Monitor and maintain Linux and Windows server environments, including software, servers, and infrastructure.
• Assist with software deployment, setup, and scheduled IT maintenance activities.
• Document customer issues, identify recurring problems, and support onboarding of new team members.

Required profile

• At least 1 year of experience in IT support or a similar technical role.
• Good written and verbal English communication skills and a positive, learning‑oriented attitude.
• Basic understanding of networking concepts such as LAN/WAN, VPN, DNS, DHCP, routing, switching, and firewalls.

Required skills

• Hands‑on experience or working knowledge of Linux.
• Familiarity with Windows Server.
• Experience with monitoring tools (Nagios, CheckMK, Prometheus, Grafana).
• Knowledge of cloud platforms (AWS, Azure, GCP).
• Docker or Kubernetes.
• Shell scripting (Bash, Python, PowerShell).
• CouchDB.
• Storage and file systems (ZFS, DRBD, RAID, LVM, btrfs, CEPH).