KYC Team Lead – Operations Manager

About the role

The KYC Team Lead will oversee a group of Analysts and Senior Analysts to deliver high‑quality operational engagements. You will ensure a seamless client experience while maintaining compliance and operational efficiency.

Key responsibilities

• Lead and manage a team of >10 staff, maintaining service levels, productivity, quality, and compliance.
• Provide day‑to‑day guidance, coaching, and performance management.
• Act as primary contact for client relationship activities and risk mitigation.
• Ensure statutory and regulatory compliance, escalating issues as needed.
• Maintain and improve policies, processes, and documentation across sites.
• Identify training needs, deliver coaching, and support competency development.
• Produce management information reports to support operational decisions.
• Cover other Team Leader roles during absences and ensure smooth handovers.

Required profile

• 6‑8 years of experience in operational service delivery.
• At least 1 year in a Team Leader role managing a small/mid‑size team (10+ members).
• Background in banking or financial services with exposure to AML/KYC/CDD operations.

Required skills

• KYC
• AML
• CDD

What we offer

• Opportunity to lead a high‑performing team in a global operations environment.
• Professional development and continuous improvement initiatives.