IT Support Specialist

About the role

Avvoka is looking for an IT Support Specialist to be the go‑to person for technology issues across its globally distributed teams. You will provide first‑line support to employees in the UK, US, Czech Republic and the Philippines, ensuring that the company’s tools run smoothly and efficiently.

Key responsibilities

• Provide responsive first‑line IT support to colleagues across multiple time zones, resolving issues quickly and clearly.
• Own end‑to‑end equipment management, including procurement, provisioning, tracking and retrieval in several countries.
• Administer software licenses, maintaining compliance, right‑sizing access and controlling costs.
• Lead technology setup for new hires and new office locations to ensure productivity from day one.
• Build workflow automations that eliminate repetitive tasks and improve IT reliability.
• Identify patterns in support requests and address root causes rather than symptoms.

Required profile

• Proven experience delivering IT support to a globally distributed workforce.
• Strong hands‑on experience with Microsoft environments, including Microsoft 365 and Entra ID.
• Solution‑oriented mindset with ownership of problems through to resolution.
• Educational background in IT or Computer Science, or equivalent practical experience.
• Ability to work independently and communicate technical information clearly and patiently.

Required skills

• Microsoft 365
• Entra ID