IT Specialist – Endpoint Monitoring

About the role

The IT Specialist in the Endpoint Monitoring team ensures the health and availability of end‑user devices across DSV’s global IT environment. You will proactively detect incidents, analyse trends, and help maintain high endpoint uptime.

Key responsibilities

• Monitor endpoint health using tools such as Splunk (UXM) and Zabbix.
• Analyse telemetry data and logs to identify anomalies, performance issues, or threats.
• Create alerts, dashboards, and regular reports on device status.
• Collaborate with IT and operational teams to escalate and resolve incidents.
• Suggest improvements and automate event‑response processes where possible.
• Document procedures, configurations and participate in optimisation projects.
• Ensure compliance with internal regulations and company policies.

Required profile

• University degree in IT, system engineering, telecommunications or related field.
• Minimum 2 years experience in IT support, infrastructure monitoring or endpoint management.
• Proactive, team‑player attitude with strong time‑management skills.
• Very good command of English (B2‑C1 level).

Required skills

• Splunk (UXM) and Zabbix monitoring tools.
• Data analysis and visualization (Power BI, dashboards, log analytics).
• Windows endpoint environment; basic Linux knowledge.
• Jira and Confluence.
• Microsoft products and ticketing systems such as ServiceNow.