IT Service Desk Intern

About the role

TaskUs, a provider of outsourced digital services and customer experience, is looking for a driven, tech-savvy and customer-oriented IT Service Desk Intern. The role is a practical, hands-on opportunity as the first point of contact for end-users, handling initial investigation and troubleshooting of IT technical issues and service requests. You will work alongside experienced IT professionals and receive mentorship while learning enterprise-level support utilities and ticketing platforms.

Key responsibilities

• Provide first-line support to end-users via phone, email, chat or ticketing system, covering basic software troubleshooting, login challenges and password resets.
• Document, prioritize, log and monitor incoming requests using the enterprise ITSM ticketing system.
• Route unresolved issues to specialized technical teams in line with service level agreements.
• Act as a communication link between users and stakeholders, giving updates on resolution, changes or pending approvals.
• Review and update internal technical resources and customer-facing self-service documentation.

Required profile

• Study in Computer Science, Information Technology, Information Systems or a related field (equivalent certifications or hands-on experience also accepted).
• Solid understanding of customer service principles.
• Strong problem-solving ability and interest in emerging technologies.
• Excellent written and oral communication skills, customer focused.

Required skills

• Familiarity with core office suites (Google Workspace, Microsoft Office/365), computer hardware and basic troubleshooting of peripherals.
• Preferred: previous exposure to enterprise ITSM tools such as ServiceNow and basic familiarity with Active Directory.

What we offer

• Competitive industry salaries and comprehensive benefits packages.
• Mentorship from senior IT leaders and professional development, including exposure to ITIL.
• An inclusive, collaborative team environment with internal mobility encouraged.