Identity and Access Management Associate

About the role

TaskUs is looking for an Identity and Access Management (IAM) Associate in Pasig. The role works closely with the IAM Analyst and reports directly to the IAM Manager, who ensures users have appropriate identities and credentials so that data and application owners can control access to their resources. The position covers operational responsibility for the underlying IT systems and applications that deliver IAM services and operates on a rotating schedule with 24/7 support.

Key responsibilities

• Ensure IAM service delivery meets established SLAs.
• Configure security policies and rules for integrating IAM best practice with other products in various deployment environments.
• Provide first-level support for IAM-related incidents and service requests.
• Respond to client and support inquiries about access concerns governed by IAM.
• Assist the IAM Analyst with projects and implementations.
• Maintain runbooks and documentation, and keep up to date with IAM service offerings and processes.

Required profile

• Bachelor's degree in IT Security, Computer Science or equivalent.
• Preferred: 1-2 years of information security or IT helpdesk experience; fresh graduates are welcome.
• Ability to troubleshoot and resolve issues quickly, and to work effectively under pressure.
• Strong oral and written communication skills and a positive attitude.

Required skills

• Basic knowledge of Active Directory Server.
• Basic knowledge of information security.
• Knowledge of common IT terminology.

The company states that it offers competitive industry salaries and comprehensive benefits, encourages internal mobility and professional growth, and welcomes applicants of all backgrounds. Candidates should apply through the company's careers page.