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This job expired on 14/09/2026. It no longer accepts applications.
Head of Customer Persistency
Create Synergies Inc. · Taguig
Job description
About the role
We are looking for a Head of Customer Persistency to lead initiatives that improve policy retention, strengthen customer relationships, and boost customer lifetime value. The role will oversee enterprise‑wide persistency programs while ensuring operational efficiency and high customer satisfaction.
Key responsibilities
- Develop and execute comprehensive customer persistency strategies.
- Lead policy retention and lapse‑prevention initiatives.
- Enhance customer engagement through data‑driven programs.
- Establish KPIs and continuously monitor business performance.
- Collaborate with internal stakeholders to improve conservation processes.
- Lead and develop the conservation function.
Required profile
- Bachelor's degree in Business, Finance, Insurance, or a related field.
- 10+ years of experience in insurance or financial services.
- 5+ years in a leadership role.
- Proven experience in customer retention, policy servicing, or insurance operations.
- Strong analytical and leadership capabilities.
Required skills
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Create Synergies Inc.
Taguig