Guest Experience Expert

About the role

The Guest Experience Expert is responsible for creating memorable, personalized stays for guests at Sheraton. You will be the primary point of contact throughout the guest journey, ensuring smooth check‑in, attentive service, and a lasting positive impression.

Key responsibilities

• Deliver a wide range of services that guide guests through their entire stay.
• Process operational needs, address guest requests promptly, and complete required reports.
• Share local area highlights and recommendations to enhance the guest experience.
• Maintain a safe, clean, and professional work environment.
• Perform physical tasks such as standing, walking, and moving objects up to 10 lb without assistance.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work experience required.
• No supervisory experience required.
• No specific license or certification required.

Required skills

What we offer

• Equal‑opportunity employment within a global hospitality brand.
• Access to a diverse, inclusive community of associates.
• Opportunities for growth and development across more than 400 locations worldwide.