Front Office Supervisor – Hotel

About the role

The Front Office Supervisor will lead the front desk team at Shangri‑La The Fort, Manila, ensuring seamless guest experiences and efficient daily operations. This position plays a pivotal role in upholding the hotel’s high service standards and driving revenue through strategic upselling.

Key responsibilities

• Oversee all front office activities to guarantee smooth and efficient operations at all times.
• Supervise, coach, and motivate service associates in their daily tasks.
• Upsell rooms and ancillary services to meet guests’ needs and maximize revenue.
• Respond to guest requests promptly and professionally, ensuring satisfaction.

Required profile

• College graduate, preferably with a degree in Hospitality or a related field.
• Minimum of 3 years of relevant front office or supervisory experience in a hotel setting.
• Fluent written and spoken English; proficiency in the local language is a plus.
• Passionate about hospitality, with a proactive, solution‑oriented mindset.

Required skills

• Strong interpersonal and communication abilities.
• Leadership and team‑management capabilities.
• Ability to identify guest needs and provide tailored solutions.