French-English Customer Support Associate

About the role

We are looking for a bilingual French‑English Customer Support Associate to join our global e‑commerce team. You will interact with customers via voice calls and live chat, delivering friendly, professional assistance in both languages.

Key responsibilities

• Provide timely and accurate support to French‑ and English‑speaking customers through calls and chat.
• Troubleshoot issues, guide customers step‑by‑step, and ensure successful resolution.
• Log all interactions in the ticketing system and maintain detailed records.
• Identify recurring trends, share feedback, and help improve support processes.
• Collaborate with teammates to stay aligned on priorities and product updates.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, or Shopify (or similar tools).

What we offer

• Permanent remote work – work from anywhere.
• Competitive pay with annual reviews and performance bonuses.
• Paid time off and a monthly health stipend.
• Supportive team culture that values growth, accountability, and human connection.