Executive Assistant – Logistics & E‑commerce

About the role

We are looking for a proactive Executive Assistant to support our Founder and help drive smooth logistics and e‑commerce operations. This full‑time hybrid position offers the chance to grow within a fast‑moving interior design and online retail company.

Key responsibilities

• Provide comprehensive administrative and executive support to the Founder.
• Manage and process e‑commerce orders, verifying details such as dimensions and fragility.
• Handle email correspondence with customers and logistics partners.
• Support order fulfillment, logistics coordination, and overall customer experience.
• Maintain organized records across Gmail and CRM systems.
• Ensure high attention to detail for product information and order accuracy.
• Proactively address customer inquiries to improve experience.
• Assist in keeping workflow efficient and communication clear across the business.

Required profile

• At least 5 years of experience in executive support, administration, operations, or customer service.
• Experience with e‑commerce platforms, especially Shopify.
• Proactive mindset with strong problem‑solving abilities.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple tasks efficiently.
• Customer‑centric, approachable, and energetic personality.
• Previous experience with Australian clients is a plus.

Required skills

• Shopify
• Gmail
• CRM tools