EUC Support Engineer – L1 | Desktop Support

About the role

Provide onsite and remote first‑level end‑user computing support to corporate users, ensuring quick issue resolution and high service quality.

Key responsibilities

• Deliver L1 support for desktops, laptops, printers, peripherals and mobile devices.
• Install, configure and troubleshoot Windows OS, MS Office/M365, Outlook and standard applications.
• Handle user account tasks such as AD password resets, unlocks and access requests.
• Resolve basic network and connectivity problems (LAN, Wi‑Fi, VPN).
• Log, track and close tickets in ServiceNow within SLA.
• Perform IMAC work, asset tagging and inventory updates.
• Escalate unresolved issues to L2/L3 with clear documentation.
• Assist with new‑joiner setup, device imaging and hardware refresh.
• Maintain knowledge‑base articles and SOPs.

Required profile

• 1–3 years of experience in IT desktop or EUC support.
• Good knowledge of Windows 10/11, M365, Active Directory and basic networking.
• Experience with ticketing tools such as ServiceNow.
• Bilingual fluency in English and Filipino.
• Strong communication skills and a customer‑first attitude.

Required skills

• Windows 10/11
• Microsoft 365 (M365)
• Active Directory
• Basic networking (LAN, Wi‑Fi, VPN)
• ServiceNow or similar ticketing system
• Desktop, laptop, printer and peripheral support
• Outlook and standard office applications