End User Support Associate

About the role

The End User Support Associate provides first‑line technical assistance to employees across the organization, handling both in‑person and remote requests logged through the internal ticketing system. The role also supports engineering teams with equipment setup and on‑site troubleshooting.

Key responsibilities

• Respond to and resolve software and hardware incidents reported via the ticketing platform.
• Set up new workstations, laptops, network switches and other peripherals.
• Assist engineering teams with on‑site equipment installation and maintenance.
• Collaborate with internal departments such as Operations, Workforce, and MIS to ensure smooth IT operations.
• Maintain accurate records of tickets, actions taken, and resolutions.

Required profile

• 0‑4 years of experience in an IT support or help‑desk role.
• Degree in Computer Science, Systems Engineering or equivalent practical experience.
• Strong communication skills in English (intermediate to advanced).
• Ability to lift and move heavy IT equipment.
• Detail‑oriented with good problem‑solving abilities.

Required skills

• Hardware troubleshooting.
• Software troubleshooting.
• Basic networking knowledge (e.g., handling network switches).