Duty Manager – Hotel Operations

About the role

Marco Polo Plaza Cebu is seeking a dedicated Duty Manager to oversee daily hotel operations and ensure every guest experience reflects the brand’s commitment to genuine hospitality, integrity, and service excellence.

Key responsibilities

• Lead and support operational teams to guarantee seamless daily hotel operations.
• Deliver exceptional guest experiences by promptly addressing concerns and special requests.
• Uphold the highest standards of service, professionalism, and teamwork.
• Handle operational and guest‑related situations with confidence, care, and sound judgment.
• Promote a positive workplace culture that aligns with Marco Polo Hotels’ values.

Required profile

• Minimum 3–5 years of hotel operations experience, including supervisory or leadership responsibilities.
• Strong communication, leadership, and problem‑solving abilities.
• Guest‑focused, detail‑oriented, and able to perform well under pressure.
• Flexibility to work shifts, weekends, and holidays.

Required skills

• Effective communication and interpersonal skills.
• Leadership and team‑management capabilities.
• Problem‑solving and decision‑making competence.

What we offer

• Opportunity to join a respected hotel brand that delivers hospitality from the heart.
• Collaborative environment that values integrity, teamwork, and excellence.