Duty Manager – Hotel Operations

About the role

The Duty Manager will oversee daily front‑desk operations and ensure an exceptional guest experience at Edsa Shangri‑La Manila, a five‑star city‑resort hotel in Ortigas Center. You will act as the primary point of contact for guests and staff during your shift, maintaining high service standards.

Key responsibilities

• Enhance overall guest experience throughout their stay.
• Supervise, coach, and direct the front‑desk team.
• Keep all colleagues informed about hotel products, services, and promotions.
• Monitor arrivals and departures from a guest‑experience perspective.

Required profile

• Pride in being a hotelier and a self‑starter.
• Friendly, helpful, trustworthy leader with strong interpersonal skills.
• Full understanding of room and front‑desk operations.
• Fluent written and spoken English and the local language.
• Previous experience in a similar role, preferably in a luxury hotel.
• Hospitality or hotel‑management education background is a plus.

Required skills

What we offer

• Opportunity to work in a prestigious five‑star hotel.
• Dynamic team environment focused on guest satisfaction.
• Professional development in hospitality management.