Customer Support Specialist – Phone, Email & Chat

About the role

Join Eucalyptus, the company behind the Juniper weight‑management program, as a Customer Support Specialist. You will be the first point of contact for patients, helping them navigate their treatment journey through phone, email and chat.

Key responsibilities

• Take ownership of patient issues and resolve them quickly with empathy.
• Collaborate with doctors, pharmacies and delivery partners to ensure seamless care.
• Meet and exceed performance metrics such as CSAT, tickets solved and Average Handling Time.
• Identify process inefficiencies and propose automation or workflow improvements.
• Monitor ticket trends, flag recurring problems and work with leadership to prevent future issues.

Required profile

• 2+ years of experience in telehealth, healthcare support, or a related customer‑service field.
• Strong problem‑solving mindset and ability to drive outcomes for patients.
• Excellent communication skills across phone, email and chat channels.

Required skills

What we offer

• Opportunity to impact the health of thousands of patients.
• Dynamic, mission‑driven environment with rapid growth.
• Collaborative team working across clinicians, pharmacists and tech experts.