Customer Support Specialist (Hybrid, Makati)

About the role

Join GetGround’s Customer Support team in Makati to deliver world‑class service to users of our real‑estate investment platform. You will work in a hybrid setting, spending two days a week in the office and the rest remotely, handling inquiries primarily via email and phone.

Key responsibilities

• Provide empathetic, high‑quality support to customers through email and phone.
• Prioritise and resolve a wide range of customer requests while meeting ambitious SLAs.
• Collaborate with onboarding, legal, accounting, compliance, sales, and product teams to address issues.
• Support ad‑hoc projects aimed at improving the overall customer experience.

Required profile

• Degree or equivalent professional experience.
• Experience in a customer‑facing role (including internships or part‑time jobs).
• Excellent written and verbal English communication skills.
• Strong organisational abilities and attention to detail.

Required skills

• Computer literacy and ability to learn new tools quickly.

What we offer

• Competitive salary.
• HMO benefits.
• Health & dental insurance.
• 12 mental health days annually plus paid time off.