Customer Service Team Lead

Emma of Torre.ai

Remote

Remote 🇬🇧 English

Job description

About the role

HelloLesson is seeking a Customer Service Team Lead to manage a remote team of representatives, elevate student satisfaction, and help shape the future of online education. This full‑time position is based in the Philippines and works remotely.

Key responsibilities

Handle escalation calls and resolve complex customer issues.
Manage a team of 5‑12 customer service representatives.
Conduct one‑on‑one coaching sessions to develop rep performance.
Attend and present in company Zoom meetings with 5‑15 participants.
Supervise schedules and propose ideas to improve the overall customer experience.

Required profile

Excellent leadership and communication abilities.
Previous team‑lead or supervisory experience.
Proven experience handling escalations.
Positive, can‑do attitude and conversational English.
Strong background in customer service.

Required skills

What we offer

Continuous training and self‑development opportunities.
Pathways for career advancement.
Performance‑based commissions.
Being part of a fast‑growing, award‑winning company.

Questions fréquentes

Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec Emma of Torre.ai.

Cliquez sur "Postuler maintenant" en haut de la page. Vous pouvez importer votre CV en 1 clic — Jobiglo extrait automatiquement vos informations et postule pour vous.

Why are you reporting this job?

Thank you for your report. We will review this job.

Explore further

Salaries, guides and searches in the Philippines.

Salary: Customer Service Representative Based on 15 job offers in the Philippines

Salaries by job title

💬 Chat with us on Telegram Chat on WhatsApp

Published 3 months ago

10 views · 0 interested

Share Log in to earn credits by sharing

Boost your chances

Upload your CV — we will match you with relevant openings.

Analyzing your CV...