Customer Service Representative

About the role

Join 3M Global Business Services as a Customer Service Representative supporting global B2B customers and business partners. You will guide customers through the Order-to-Cash journey, handling inquiries, order support, delivery coordination, follow‑ups, and issue resolution.

Key responsibilities

• Act as primary liaison between 3M and customers, overseeing order entry to delivery, including status updates, pricing, shipping, and inventory issues.
• Communicate professionally via phone, chat, and written correspondence with external customers and internal teams.
• Manage worklists, raise internal tickets, and resolve material information and master‑data problems.
• Educate customers on processes, handle price‑change activities, and address complex inquiries.
• Identify and resolve recurring problem patterns to enhance customer satisfaction.
• Provide proactive support for Premium and Strategic Key Accounts and contribute to process‑improvement initiatives.

Required profile

• Bachelor’s degree or high school diploma/GED with at least two years of customer service or sales experience.
• Strong attention to detail, organizational skills, and ability to work independently.
• Excellent communication, conflict‑de‑escalation, and problem‑solving abilities.
• Ability to handle multiple priorities, work under pressure, and meet deadlines.

Required skills

• Experience with ERP systems.
• Experience with CRM systems.