Customer Service Associate
Accenture in the Philippines · Taguig
Job description
About the role
The Customer Service Associate will handle customer requests, identify problems and follow defined procedures to resolve them while ensuring high satisfaction.
Key responsibilities
- Perform customer request/problem identification and follow procedures to resolve issues.
- Document troubleshooting efforts and customer information in the data capture tool.
- Develop and maintain product knowledge and understand customer Service Level Agreements.
- Handle non‑call contacts received by mail, web or email and follow up on incidents.
- Identify root causes for dissatisfaction and recommend solutions.
Required profile
- At least 6 months of relevant experience.
- Must have the right to live and work in the country.
Required skills
- Standard Voice Profile.
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Published 5 hours ago
Expires 1 month from now
11 views · 0 interested
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Accenture in the Philippines
Taguig