Customer Service Representative

About the role

We are looking for a Customer Service Representative to join our fitness club team. The role focuses on new member sales and delivering a positive experience for members, prospects and guests through high‑quality service.

Key responsibilities

• Greet and engage potential members, providing an excellent first impression.
• Handle front‑desk duties including answering phone calls, taking information calls and conducting tours.
• Assist with member check‑ins, sign‑ups, cancellations, amenity usage and keep member account information up to date.
• Resolve member service issues or forward them to the Club Manager or Team Lead as needed.
• Maintain the cleanliness and neatness of the club environment.

Required profile

• Honesty and strong work ethic.
• Excellent customer service orientation.
• Basic computer proficiency.
• Physical ability to stand and walk for most of the shift, talk on phone or in person, and lift up to 50 lb occasionally.

Required skills

What we offer

• Health, dental and vision insurance, critical illness, short‑term disability, accident and voluntary life insurance.
• Pet insurance and HSA options.
• Free gym membership for employee and one family member or friend.
• Dollars for Scholars program, employee appreciation program and advancement opportunities.