Customer Service Representative

About the role

Join Home Credit Philippines as a Customer Service Representative and be the front‑line voice for our customers across multiple channels. You will handle calls, emails, live chats and social‑media interactions while delivering a seamless and friendly experience.

Key responsibilities

• Manage multichannel communications (phone, email, chat, social media) simultaneously.
• Interact with customers in person, over the phone, and via digital channels while maintaining professionalism.
• Resolve customer concerns on first contact, preventing escalations and complaints.
• Promote and sell Home Credit products, meeting conversion and sales‑volume targets.
• Utilize internal tools and applications for customer management and service delivery.
• Escalate complex issues to supervisors or managers and report unusual problems.

Required profile

• Strong communication skills with the ability to adapt tone and language for diverse customers.
• Customer‑centric mindset focused on delivering the best experience.
• Ability to work in a fast‑paced environment handling multiple tasks.
• Goal‑oriented attitude with a focus on meeting sales and service targets.

Required skills

What we offer

• Inclusive workplace that values diversity and equal opportunity.
• Opportunities for growth within a leading financial services company.