Customer Service Representative

About the role

We are looking for a motivated Customer Service Representative to join our fast‑growing team. You will be the first point of contact for high‑value customers, handling inquiries across multiple channels and ensuring a seamless experience.

Key responsibilities

• Respond to customer inquiries via phone (inbound and outbound), email, chat, Telegram, social media, and in‑app messaging.
• Provide personalized solutions, resolve problems promptly, and nurture long‑term customer relationships.
• Achieve or exceed daily and monthly performance targets set by your supervisor.
• Participate in ongoing training and development programs to continuously improve service quality.
• Adhere to company policies, procedures, and quality standards.

Required profile

• 6 months to 1 year of experience in customer service, support, or any client‑facing role.
• Strong oral and written communication skills in English and Tagalog; Bisaya is a plus.
• Willingness to work a shifting schedule and on‑site.
• Ability to pass a typing test (minimum 35 wpm) and a mock call assessment.

Required skills

What we offer

• Same‑day hiring and offer.
• Free pre‑employment medical check.
• Freedom of work with a balanced work‑life environment.
• Free meals, gym access, and a start‑up, multicultural, agile workplace.
• Opportunities for promotion and exposure to diversified technology.