Customer Service Representative (CSR) – Iloilo Site

About the role

Assist customers with enquiries and provide accurate information regarding products and services. Resolve customer issues effectively and efficiently, ensuring a positive customer experience.

Key responsibilities

• Assist customers with enquiries and provide accurate product and service information.
• Resolve customer issues efficiently to ensure a positive experience.
• Maintain a high level of professionalism in all customer interactions.
• Collaborate with team members to meet performance goals and enhance satisfaction.
• Document customer interactions and feedback in the system for future reference.

Required profile

• Educational qualification: High School Diploma.
• Experience level: Entry‑level (0–2 years).
• Team player with strong interpersonal and people skills.
• Ability to handle multiple tasks and prioritize effectively.

Required skills

• Proficient in the English language.
• Excellent customer service skills.
• Strong problem‑solving abilities.

What we offer

• Competitive salary package plus performance incentives.
• Comprehensive training provided.
• Career growth opportunities within the company.
• Supportive team environment.