Collections Officer

About the role

A client of Booth and Partners, Active Utilities, is looking for a Collections Officer to follow up on outstanding debtor balances through high-volume outbound calls and electronic communications. The role also handles customer enquiries about account status and balances, and requires onsite presence at either the Makati or BGC office during Australian business hours.

Key responsibilities

• Make a high volume of outbound calls and send electronic communications to follow up on outstanding debtor balances.
• Handle inbound calls and messages from customers about account status, personal details, outstanding balances and other enquiries.
• Document collection activities, customer interactions and attendance at team meetings.
• Perform data integrity checks to ensure accuracy of account information.
• Prepare internal management reports as required and assist with ad hoc duties.
• Apply negotiation and conflict resolution skills, and manage sensitive or difficult conversations with empathy and professionalism.
• Contribute to continuous improvement by identifying process efficiencies.

Required profile

• At least 1-3 years of experience in collections, accounts receivable, customer service, billing or a related role.
• Proven ability to manage high-volume outbound and inbound customer interactions.
• Experience handling debtor accounts, payment arrangements and account reconciliations is an advantage.
• Willingness to work onsite at the Makati or BGC office and to work Australian business hours (7:00 AM - 4:00 PM Philippine Time).
• Flexible to work additional hours when needed, with reliable internet connectivity.
• Must be legally authorized to work in the Philippines.

Required skills

• Proficiency in Microsoft Excel and Word; knowledge of other Microsoft Office applications is an advantage.
• Strong verbal and written English communication skills.
• Excellent organization and time management skills, able to prioritize tasks.
• Ability to work independently and in a team, with a customer-focused approach.