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This job expired on 08/09/2026. It no longer accepts applications.
Customer Service New Associate - Cebu
Accenture in the Philippines · Cebu
Job description
About the role
We are looking for a Customer Service Associate to join our team in Cebu City. The role involves delivering high‑quality support to customers, ensuring service standards are met and issues are resolved promptly.
Key responsibilities
- Provide inbound and outbound customer assistance in line with defined service level agreements.
- Maintain call quality and adhere to quantitative performance targets.
- Document interactions accurately and follow up on open cases.
- Escalate complex issues to senior team members when necessary.
Required profile
- Excellent English communication skills.
- Open to recent college graduates, high‑school or senior‑high graduates, as well as candidates with up to 2.5 years of BPO experience.
- Willingness to work rotating shifts and holidays as required.
- Residency or willingness to work in Cebu City, Philippines.
Required skills
What we offer
- Opportunity to develop a career in a fast‑growing call‑center environment.
- Training and mentorship to enhance customer‑service competencies.
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Accenture in the Philippines
Cebu
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