Customer Service Associate – Ilocos (Graveyard Shift)

About the role

We are looking for a motivated Customer Service Associate to join our team in Ilocos. The role focuses on handling inbound customer inquiries, delivering prompt and effective solutions, and contributing to a high‑quality service experience.

Key responsibilities

• Respond to a wide range of inbound customer queries with professionalism and empathy.
• Strive for first‑time resolution whenever possible, escalating only when necessary.
• Identify additional customer needs and suggest appropriate services or products.
• Ensure customers are satisfied with the service provided and perceive value for money.
• Maintain and enhance the company’s reputation as a preferred media services provider.
• Meet individual, team, and call‑center performance targets.

Required profile

• Graduate of any discipline; college undergraduates with relevant experience are also welcome.
• Willingness to work graveyard shifts.
• Readiness to return on‑site if required.

Required skills

What we offer

• Competitive compensation and benefits.
• Opportunities for professional development and career progression.
• Supportive team environment with regular training.