Customer Service Assistant – Frontline Teller

About the role

The Customer Service Assistant works at the bank branch counter, providing friendly and efficient front‑line service to clients. The role involves handling teller transactions, cash movements, and ensuring compliance with internal and regulatory policies.

Key responsibilities

• Greet clients with a smile, use the standard front‑liner greeting script, and thank them after service.
• Perform basic teller functions such as cash deposits, check encashments, and payments for both peso and foreign currency accounts.
• Validate cash transfers to and from the vault using the Vault teller user ID and the BDS‑SIBS system.
• Act as an alternate custodian of keys and combinations as designated by the Area Head.
• Verify client identity, especially for withdrawals and transactions conducted by representatives.
• Prepare cash requisitions, transfer excess cash to the vault, and ensure all cash movements are supported by approved slips.
• Count and reconcile cash received from the vault to maintain accurate cash on hand.

Required profile

• Graduate of any four‑year degree program; fresh graduates are welcome.
• Strong communication abilities and a customer‑focused attitude.

Required skills

• Familiarity with the BDS‑SIBS banking system.

What we offer

• Opportunity to develop a career in banking and financial services.
• Training on teller operations and compliance standards.