Customer Service Assistant (Bank Teller)

About the role

The Customer Service Assistant works at the branch counter to deliver efficient frontline tellering services. You will greet clients, process cash and check transactions, and ensure compliance with internal and regulatory policies.

Key responsibilities

• Welcome and assist all clients at the counter with a friendly demeanor.
• Perform basic tellering functions such as cash deposits, withdrawals, check encashments, and payments for both peso and foreign currency accounts.
• Validate client identity, especially for high‑value or representative transactions.
• Manage cash requisitions, transfer cash to the vault, and reconcile cash on hand using the BDS‑SIBS system.
• Act as primary holder of the Vault teller user ID and, when required, serve as alternate custodian of keys and combinations.
• Ensure all transactions comply with bank policies, regulator requirements, and the code of ethics.

Required profile

• Graduate of any four‑year degree program; fresh graduates are welcome.
• Strong communication skills and a customer‑focused attitude.
• Ability to follow procedures accurately and maintain confidentiality.

Required skills