Customer Service Agent – Paranaque

About the role

We are looking for a Customer Service Agent to join our team at one of several sites in Metro Manila. The role involves handling inbound calls, understanding customer needs, and providing timely, professional assistance.

Key responsibilities

• Manage incoming calls from customers.
• Assess customers' needs and guide them accordingly.
• Use critical thinking to resolve issues and ease concerns.
• Maintain acceptable call lengths while staying friendly, informative and helpful.
• Meet productivity and quality standards.
• Demonstrate urgency in customer responses.
• Escalate issues appropriately.
• Provide accurate, professional service and uphold a positive company image.
• Apply departmental resources, policies and procedures.
• Achieve campaign goals and perform other duties as assigned.

Required profile

• High school graduate with at least 6 months call‑center experience, or at least two years of college education.
• Willingness to work night shifts on a rotating schedule.
• Self‑motivated learner committed to personal development and achievement.
• Team player with strong integrity, resourcefulness and attention to detail.
• Strong command of the English language.

Required skills