Customer Issue Resolution Analyst (Portuguese)

About the role

As a Customer Issue Resolution Analyst at 3M Global Business Services, you will support B2B customers worldwide, handling issues across the Order-to-Cash journey. The role requires investigative problem‑solving and collaboration with multiple internal teams.

Key responsibilities

• Lead end‑to‑end issue resolution for billing, pricing, deliveries, returns, credits and disputes.
• Partner with supply chain, logistics, finance, sales and customer operations to resolve issues and improve processes.
• Conduct collection activities, correct billing errors and optimise invoice processing cycles.
• Develop and support process‑improvement initiatives and act as a liaison for cross‑functional projects.

Required profile

• Bachelor’s degree or high school diploma/GED with at least two years of experience in finance, AR/collections or pricing.
• Strong analytical, attention‑to‑detail and problem‑solving abilities.
• Excellent communication in English and a customer‑facing language (Portuguese preferred).
• Ability to work independently, manage multiple priorities and de‑escalate issues.

Required skills

• Proficiency with Excel, including conditional formulas, VLOOKUP and pivot tables.
• Experience using Power BI for reporting and automation.
• Hands‑on experience with ERP and CRM systems.