Consumer Relations Advisor (Customer Service)

About the role

The Consumer Relations Advisor provides top‑tier support to customers through phone, email and chat, ensuring a consistent and positive experience. Working from the Manila Net Park office, you will address inquiries, troubleshoot issues, and guide customers through warranty claims and returns.

Key responsibilities

• Serve as a product‑segment expert, delivering detailed information on features, benefits and limitations.
• Respond promptly to customer questions, complaints and Tier 1 escalations, coordinating with internal teams as needed.
• Maintain accurate records of interactions and resolutions in the knowledge base.
• Identify recurring issues, suggest messaging and process improvements, and advocate system enhancements.
• Collaborate with teammates to share best practices, participate in training and contribute to a positive team environment.

Required profile

• Strong communication abilities and a consumer‑centric attitude.
• Ability to work efficiently in a fast‑paced, team‑oriented setting.
• Passion for the consumer goods industry and a willingness to continuously develop product knowledge.

Required skills

• Proficiency in handling phone, email and chat communication channels.
• Experience with knowledge‑base management and data‑driven process improvement.

What we offer

• Opportunity to grow within a dynamic consumer‑focused organization.
• Collaborative team environment that encourages feedback and innovation.