Collections Officer – Australian Account

About the role

The Collections Officer will handle loan collections for an Australian portfolio, conducting both inbound and outbound calls. This full‑time, on‑site position works a fixed morning shift and requires strict adherence to Australian credit regulations.

Key responsibilities

• Make outbound calls to borrowers to negotiate repayment plans and collect overdue payments.
• Receive inbound calls from borrowers, verify identity, and provide assistance on their accounts.
• Ensure all collection activities comply with Australian credit and privacy regulations.
• Accurately update customer records and document all interactions in the system.
• Meet daily and monthly collection targets while maintaining high quality standards.

Required profile

• High school diploma or equivalent.
• Strong verbal communication skills in English.
• Ability to work a fixed morning schedule.
• Attention to detail and ability to follow regulatory guidelines.

Required skills

What we offer

• Competitive monthly salary ranging from ₱23,000 to ₱28,000.
• Full‑time permanent employment with opportunities for growth.
• On‑site work environment in Ortigas, Metro Manila.
• Structured shift schedule providing work‑life balance.