Collections Assistant – Calamba

About the role

The Collections Assistant will evaluate and manage the unsecured salary‑loan portfolio that is past due, ensuring delinquency rates remain within the bank’s acceptable limits. This role supports the bank’s commitment to reliable, customer‑focused service by handling collections, documentation, and client requests efficiently.

Key responsibilities

• Consolidate credit folders for past‑due salary‑loan accounts.
• Visit borrowers who cannot be reached by phone and conduct collection calls to negotiate full or partial settlements.
• Obtain signed promissory notes or restructuring documents from customers.
• Process client requests such as updating personal information, providing account statements, and reversing charges.
• Prepare regular MIS reports and maintain systematic filing of documents.
• Perform additional tasks as assigned while adhering to productivity and service‑quality standards.
• Ensure compliance with bank policies, procedures, and regulatory requirements.

Required profile

• Graduate of any four‑year degree program.
• Preferably at least 6 months of experience in unsecured loan operations or collections.
• Strong verbal and written communication skills.
• Computer literate with the ability to handle standard office applications.
• Fresh graduates with good academic records are welcome.
• Willingness to work onsite in Calamba.

Required skills

What we offer

• Opportunity to grow within the Philippines’ leading full‑service bank.
• Equal‑opportunity workplace that values diversity and inclusion.