Coaching Assistant

About the role

The Coaching Assistant supports MicroSourcing’s online coaching programs by ensuring Zoom sessions run smoothly for children participants. This entry‑level position involves administrative and observational tasks that help coaches focus on delivering engaging content.

Key responsibilities

• Assist coaches in facilitating seamless Zoom sessions with children.
• Record attendance and track points earned by participants during each session.
• Take detailed notes on significant events, discussions, and behaviours observed.
• Distribute session assets such as slides, games, music, and other activities to participants.
• Create and update rosters, log skipped sessions, and handle rescheduling as directed.
• Observe and report any red‑flag behaviours or incidents, whether verbal or via chat.

Required profile

• 0‑1.5 years of customer service experience; fresh graduates and career shifters are welcome.
• Strong verbal and written communication skills in English.
• Ability to work onsite on a night‑shift schedule and make quick decisions in urgent situations.
• Reliable, responsive, and able to work effectively in a team environment.

Required skills

• Zoom

What we offer

• Above‑market compensation with performance bonuses.
• Healthcare coverage from day one, including dependents.
• Paid time‑off with cash conversion and group life insurance.
• Opportunities for continuous learning, career growth, and inclusive teamwork.