Cantonese Bilingual Specialist

About the role

WNS, part of Capgemini, is hiring a Cantonese Bilingual Specialist in Metro Manila. You will engage English and Cantonese-speaking customers through voice channels, handling their inquiries, concerns and requests while collaborating with internal teams to resolve complex issues.

Key responsibilities

• Engage bilingual (English and Cantonese) customers through voice channels to address inquiries, concerns and requests.
• Collaborate with internal teams to resolve complex customer issues and escalate cases as necessary.
• Handle all interactions professionally, efficiently and in compliance with company policies and industry regulations.
• Maintain detailed records of customer interactions, transactions and inquiries using the company's CRM system.
• Stay updated on industry trends, product updates and company policies to give accurate information to customers.
• Take part in ongoing training to improve product knowledge, communication skills and customer service techniques.
• Share insights and best practices with the team to improve overall customer satisfaction.

Required profile

• Grade 12 / Matric / High School graduate in any field.
• At least 2 years of prior voice experience in proficient bilingual support.
• Strong verbal and written communication skills and the ability to handle complex situations with empathy.
• Detail-oriented, with high accuracy in data entry and documentation.
• Able to multitask, prioritize and manage time in a fast-paced environment.
• Flexible to work various shifts, including evenings, weekends and holidays as needed.

Required skills

• Proficiency in using CRM software and MS Office.
• Excellent problem-solving skills.

What we offer

• Structured career path and growing team with internal progression opportunities.
• Free HMO coverage from day 1, including a domestic partner.
• Skills training opportunities and paid leaves.
• Safe work environment.