Call Center Representative – Voice Retail (Medical Apparel)

About the role

We are looking for a personable, customer‑service‑oriented Call Center Representative to serve as the primary link between our company and both current and potential clients. You will handle inbound and outbound calls, provide assistance, and help build trust with our customers.

Key responsibilities

• Handle inbound and outbound client calls promptly, following company scripts.
• Respond to customer needs efficiently, including troubleshooting, complaint handling, and providing information.
• Verify or clarify client information and record all conversations in CRM with accurate notes.
• Diffuse angry or upset clients, build relationships based on trust, and recommend additional services or products.
• Attend all required training sessions.

Required profile

• At least Senior High School Graduate.
• Good communication skills in English and a positive attitude.
• Willingness to learn, follow instructions, and work in a fast‑paced environment.
• Ability to work onsite and on a shifting schedule if required.
• No prior call‑center experience required; fresh graduates are welcome.

Required skills

• Basic computer navigation.
• Typing proficiency.