Call Answering Virtual Assistant (Part‑time, Remote)

About the role

We are looking for a professional and courteous Virtual Assistant to handle incoming calls and WhatsApp inquiries for a medical clinic. The role is part‑time, remote, and operates on Singapore time.

Key responsibilities

• Answer phone calls and WhatsApp messages promptly and professionally.
• Schedule, confirm, and manage appointments using Google Calendar.
• Provide general clinic information such as location, office hours, doctors on duty, available slots, and price lists.
• Escalate urgent or out‑of‑scope matters with proper documentation and screenshots.
• Handle emergency‑related concerns and forward them immediately to the appropriate team.
• Maintain accurate call notes and appointment records.
• Send reminders and follow‑up messages to patients or clients as needed.
• Coordinate schedule updates and client concerns with the internal team while preserving confidentiality.

Required profile

• Fluent English with clear pronunciation.
• Excellent communication and customer‑service skills.
• Patient, polite, and professional demeanor.
• Ability to work independently and multitask.
• Stable internet connection and a quiet workspace.
• Preferably experience in healthcare or medical support.

Required skills

• Google Calendar management
• WhatsApp communication