Branch Experience Ambassador

About the role

The Branch Experience Ambassador is the first human touchpoint in our Sta. Rosa branch, turning routine visits into memorable experiences while driving digital adoption of the Salmon app.

Key responsibilities

• Welcome and triage every visitor, routing them to self‑service, Client Manager queue, or cash zone to keep wait times low.
• Guide customers in using QMS kiosks and ATMs, and flag any hardware issues.
• Demonstrate the Salmon app’s features, assist customers in downloading, setting up, and activating it on their phones.
• Monitor lobby traffic in real time, redirecting customers to shorter queues and alerting the Branch Manager when needed.
• Execute Hero Feature events on‑site, handling setup, visitor guidance, engagement tracking, and coordination with partners.
• Capture recurring customer pain points or confusion and report patterns to the Branch Manager.

Required profile

• Warm, approachable with strong interpersonal skills.
• Comfortable demoing mobile apps and using digital tools.
• Basic troubleshooting ability for kiosk/ATM equipment.
• Ability to read the lobby environment and act proactively.
• Experience or interest in hospitality, retail, or event coordination.
• Open to fresh graduates; no banking experience required.

Required skills

• Proficiency with mobile app demonstrations.
• Basic operation and troubleshooting of kiosk/ATM hardware.