Bilingual French/English Customer Support Specialist – Remote

About the role

We are seeking a bilingual French‑English Customer Support Specialist to join our fully remote team. In this non‑voice position you will assist customers via chat and email, ensuring their inquiries are resolved quickly and professionally.

Key responsibilities

• Provide timely, courteous support in French and English through chat and email.
• Assist customers with orders, inquiries, and general concerns.
• Troubleshoot issues and deliver clear, accurate solutions.
• Document interactions and maintain precise records.
• Collaborate with teammates to maintain consistent, high‑quality service.
• Share feedback to improve processes and the overall customer experience.

Required profile

• Fluent reading and writing proficiency in French and English.
• Minimum 1 year of customer service experience, preferably in e‑commerce.
• Strong attention to detail and organized work style.
• Ability to manage multiple conversations simultaneously.
• Proactive, solution‑oriented mindset.

Required skills

• Experience with support platforms such as Zendesk, Gorgias or Shopify.

What we offer

• Permanent remote work arrangement.
• Competitive salary with performance‑based annual increases.
• Paid time off, health and dental benefits or a health stipend.
• Holiday bonuses and opportunities for career growth.