Bilingual Admin Assistant

About the role

Phil-Am Insurance Agency is looking for a detail‑oriented Bilingual Admin Assistant to join its remote operations team. The role is ideal for a candidate fluent in Spanish and English, able to work under pressure, and comfortable collaborating with a US‑based leadership group.

Key responsibilities

• Communicate with Spanish‑speaking clients and prospects via phone, email, and messaging, providing translation and interpretation as needed.
• Maintain and update records in the GoHighLevel CRM, including contacts, pipeline stages, and task assignments.
• Support agent onboarding by sending welcome materials, tracking document submissions, and following up on outstanding items.
• Draft and format correspondence, reports, and internal communications in both languages.
• Coordinate scheduling, calendar management, and follow‑ups for agency leadership.
• Assist with data entry, compliance documentation, and file management.
• Handle inbound inquiries and route them to the appropriate team member.
• Support ad‑hoc administrative projects as assigned.

Required profile

• Conversational to fluent proficiency in Spanish and English, both written and spoken (firm requirement).
• 1–2 years of administrative, virtual assistant, or office support experience.
• Reliable internet connection and a dedicated remote workspace.
• Proactive communicator who can work independently.

Required skills

• Experience with CRM tools, specifically GoHighLevel.
• Proficiency in Microsoft Office suite.
• Familiarity with Canva for basic design tasks.
• Basic HTML email formatting.

What we offer

• Competitive compensation based on experience.
• Fully remote work from home.
• Collaborative Filipino‑American team environment.
• Opportunity to grow with a fast‑scaling US insurance agency.
• Exposure to US insurance industry operations and systems.