Assistant Reservations Manager – Luxury Resort

About the role

We are looking for a proactive Assistant Reservations Manager to support the Reservations Manager at Amanpulo, a luxury resort on Pamalican Island in the Philippines. The role involves overseeing the reservations team, ensuring high‑quality service, and driving occupancy and revenue.

Key responsibilities

• Oversee the reservations department to maintain a structured, efficient operation.
• Ensure strict compliance with policies and procedures for handling and confirming reservations.
• Manage the reservations team, providing prompt and professional responses to room inquiries and booking requests.
• Handle VIP bookings endorsed by senior management, delivering exceptional service.
• Maintain compliance with LQA and Aman SEVA standards throughout reservation processes.
• Attend daily operations meetings and relay upcoming booking information to relevant departments.
• Conduct pre‑arrival checks for next‑day reservations to verify system accuracy.
• Review monthly travel‑agent commission reports for accuracy.
• Identify training needs and deliver development programs for team members.
• Support business needs by executing reasonable requests from management.

Required profile

• Bachelor’s degree in Hotel & Restaurant Management, Tourism Management, or a related field.
• 2–5 years of experience in hotel reservations operations.
• Experience with international or luxury hotel brands is a plus.
• Strong attention to detail and accuracy in data entry.
• Excellent verbal and written communication skills in English.
• Customer‑service oriented with a professional demeanor.
• Ability to handle multiple tasks and prioritize effectively.

Required skills

• Proficiency with hotel reservation systems such as OPERA or Fidelio.
• Advanced use of Microsoft Excel.
• Familiarity with the Microsoft Office Suite.