Assistant II – Pharmacovigilance & Medical Call Center Support

About the role

The Assistant II provides frontline support for medical information, product quality inquiries and adverse drug reaction reporting within a US‑focused healthcare call centre. The role operates on a hybrid schedule from Greenhills, San Juan and works night shifts as needed.

Key responsibilities

• Respond to medical information, product quality complaints and general queries via phone, email, or fax.
• Receive, record and report adverse drug reactions within regulatory timelines.
• Execute drug safety data management processes, including call intake, documentation, peer review and case follow‑up.
• Track information and metrics, perform quality control of defined process steps, and reconcile data from multiple sources.
• Support training activities and ensure high quality of processed data.
• Perform any other duties assigned.

Required profile

• Licensed healthcare professional (e.g., Nurse, Pharmacist, Physical Therapist, MedTech, Radiology Technologist).
• Minimum 1 year of voice call‑center experience.
• Experience handling US healthcare call‑center accounts.
• Ability to work night shifts and a hybrid work arrangement in Greenhills, San Juan.

Required skills