AML Operations Team Lead

About the role

As an Anti‑Money Laundering (AML) Operations Team Lead within ANZ’s Financial Crime – Risk team, you will lead a group of investigators who assess customer behaviour and transactional activity to protect the bank, its customers and the wider community from financial crime.

Key responsibilities

• Optimise execution of AML operational processes and investigations, including complex cases, to meet service and regulatory commitments.
• Oversee quality and accuracy of investigations performed by AML analysts, ensuring compliance with regulatory obligations and ANZ risk appetite.
• Drive continuous improvement of investigation outcomes through capacity and capability planning, forecasting and performance analysis.
• Allocate work to AML analysts and investigators using active operations management to meet service level objectives.
• Analyse quality, accuracy and operational performance at individual and team levels and act on insights from operational‑excellence support.
• Support knowledge uplift and training of staff on risk typologies, investigation techniques and mitigation strategies.
• Coach, develop and create growth plans for AML analysts and investigators.

Required profile

• Proven experience leading AML or financial‑crime investigation teams.
• Strong understanding of anti‑money‑laundering, terrorist financing, sanctions and related regulatory frameworks.
• Demonstrated ability to manage capacity, forecast workload and meet SLA/SLO targets.
• Excellent analytical, coaching and stakeholder‑management skills.
• Experience in a banking or financial‑services environment.

Required skills