Airline Ticketing Agent – Non‑Voice Role (Entry Level)

About the role

We are seeking an Airline Ticketing Agent to handle flight reservation tasks through online chat and email systems. This pure non‑voice position is ideal for freshers, as full training will be provided.

Key responsibilities

• Assist customers with flight bookings, modifications, and cancellations via chat/email.
• Enter and update passenger and booking details accurately.
• Check flight availability, fares, and schedules using online tools.
• Resolve basic customer queries related to bookings.
• Maintain data accuracy and follow standard operating procedures.

Required profile

• No prior experience required; freshers welcome.
• Basic computer knowledge and internet navigation skills.
• Ability to read, write, and understand English.
• Good typing speed with attention to detail.
• Willingness to learn and follow instructions.

Required skills

• Online booking platforms (training provided).
• Computer usage.
• Internet navigation.
• Typing.

What we offer

• Flexible schedule and flextime.
• On‑site parking.
• Paid training and pay raise.
• Transportation service and employee discount.
• Opportunity for promotion to permanent employee.