Administrative Support Assistant – Security Systems (Remote)

About the role

The client is a security systems company that needs dedicated administrative support to relieve the owner and the existing admin from routine tasks. This full‑time remote position focuses on phone handling, scheduling, data entry, reporting and basic social‑media activities under clear supervision.

Key responsibilities

• Answer overflow calls, redirect them appropriately, and manage a shared email inbox for meeting and site‑visit scheduling.
• Prepare inspection reports for cameras, fire alarms, and related systems; assist in drafting estimates, permits and submittals.
• Enter new subscriber information into the CRM (Market), keep customer records accurate and up‑to‑date.
• Book appointments, coordinate technician and salesperson calendars, and ensure site‑visit logistics run smoothly.
• Support basic social‑media tasks aimed at raising brand awareness and generating leads.

Required profile

• Comfortable following detailed instructions and working under direct supervision rather than driving independent strategy.
• Professional, warm phone presence with strong attention to detail for reports and data entry.

Required skills

• Business phone‑line management and call redirection.
• Proficiency with CRM platforms (similar to “Market”) for scheduling and customer setup.
• Ability to write clear inspection reports and assist with estimates, permits and submittals.
• Basic social‑media management skills.