Administrative Associate (Receptionist)

About the role

The Administrative Associate (Receptionist) serves as the first point of contact for patients at The Medical City Clinic, ensuring a smooth and welcoming experience. This role supports patient inquiries, validates information for medical care access, and assists with billing accuracy while upholding high standards of service.

Key responsibilities

• Greet and assist patients upon arrival, ensuring safety and comfort.
• Answer telephone calls, emails, and respond to general inquiries.
• Schedule appointments according to doctors' availability and refer patients to other TMC clinics as needed.
• Secure letters of authorization, approvals, and endorsements for patient services.
• Assist the cashier with issuing receipts and invoices.
• Collect and encode patient data to facilitate clinic transactions.
• Apply appropriate discounts for HMO partners and act as an ambassador for stakeholders.
• Manage storage, release, and confidentiality of medical and diagnostic records in compliance with the Data Privacy Act.
• Monitor and order necessary forms for HMOs and companies, prepare reports, and perform other assigned tasks.

Required profile

• Strong customer‑service orientation with a focus on patient safety and comfort.
• Excellent communication skills, both verbal and written.
• Attention to detail for accurate data entry and record management.
• Ability to handle multiple tasks in a fast‑paced clinic environment.
• Understanding of HMO processes and medical billing basics.

Required skills

• Data entry and basic record‑keeping.
• Proficiency in handling phone and email communications.
• Familiarity with medical or administrative forms.