Account Manager I – Expansion Focus (Manila)

About the role

We are seeking a highly motivated and commercially driven Account Manager to join our Manila‑based team, focused exclusively on expansion and growth within existing SMB and Lower Mid‑Market accounts. This quota‑carrying position is responsible for identifying, developing, and closing expansion opportunities across an assigned book of business.

Key responsibilities

• Own and deliver expansion quota through upsell and cross‑sell motions within an assigned portfolio of SMB and Lower Mid‑Market customers.
• Proactively identify expansion opportunities based on product usage, business needs, organizational changes, and market trends.
• Build and maintain a healthy, predictable expansion pipeline aligned to monthly, quarterly, and annual targets.
• Lead consultative sales conversations, develop multi‑threaded relationships across HR, Compensation, Finance, and executive stakeholders.
• Drive the full expansion sales cycle from qualification through close, including discovery, solution alignment, pricing, negotiation, and contracting.
• Partner closely with Customer Success, CDRs, and Renewals managers to align on account strategy and timing of expansion opportunities.
• Maintain disciplined opportunity management, provide accurate weekly forecasts, and ensure CRM hygiene.

Required profile

• Highly motivated and commercially driven professional with a strong focus on revenue growth.
• Experience selling to SMB and Lower Mid‑Market customers, preferably in a quota‑carrying environment.
• Ability to build multi‑threaded relationships across various functional stakeholders.

What we offer

• Hybrid work model with flexibility to work from home or the Manila office.
• Paid Philippine regular holidays plus an additional Payscale holiday (Global Mental Health Day).
• 15 paid days of additional leave, credited up front and refreshed annually; unused leave is monetized.
• HMO coverage for employee and one dependent.
• Fixed work schedule, Monday through Friday 10 pm‑7 am Manila time.