Training Supervisor

About the role

The Training Supervisor will lead the planning, delivery and monitoring of training programmes for the hotel staff, ensuring alignment with Shangri‑La The Fort’s strategic objectives. This role supports both operational excellence and revenue‑generation initiatives through effective learning solutions.

Key responsibilities

• Organise and oversee all training activities across hotel departments.
• Monitor training outcomes to ensure they meet the hotel’s goals and objectives.
• Assist in implementing systems and programmes that enhance operations and drive revenue.
• Develop and maintain an annual training plan that addresses identified skill gaps.
• Tailor generic training content to specific job functions and departmental needs.

Required profile

• Bachelor’s degree, preferably in Psychology or a related field.
• Minimum of 2 years experience in the hospitality industry or a similar training role.
• Strong ability to design and execute an annual training plan.
• Fluent in spoken and written English.
• Creative, detail‑oriented and outgoing with a people‑focused attitude.
• Self‑starter, motivator and effective team‑builder with a professional work ethic.

Required skills

• Experience in developing and delivering training programmes for hotel staff.
• Ability to customise generic training material to specific job functions.