Telehealth Nurse, PHRN, Manila

About the role

Eucalyptus, a consumer healthcare platform, is looking for a Registered Nurse (PHRN) in Manila to support its Australian patients. Working alongside doctors, nurses and pharmacists, the nurse triages, assesses and supports patients through their treatment, mainly by email, and shares patient insights with the clinical services team.

Key responsibilities

• Triage, assess and support patients by evaluating the severity of medical side effects and enquiries, giving accurate information and escalating where appropriate
• Respond to patients promptly, following safety and quality standards
• Monitor patient progress through tracking data and reach out to improve treatment adherence
• Prepare GP letters and coordinate with pharmacies for accurate, timely medication delivery
• Conduct 4-month and 8-month reviews of patient progress and treatment plans under the guidance of the Sydney medical team
• Share patient feedback and suggestions for improvement with the clinical services team

Required profile

• Registered Nurse with at least 2 years of post-registration experience in healthcare
• Excellent writing skills, able to communicate clearly and concisely in a patient-friendly way via email
• Comfortable in a fast-paced environment, handling frequent interruptions and changing workloads
• Meticulous attention to detail and adherence to processes
• Rotational schedule covering day, mid and night shifts of nine hours each, with shared weekend coverage

Bonus points

• Experience triaging in a clinic or emergency setting
• Previous telehealth experience
• Interest in weight loss, skincare, sexual health or fertility

What we offer

• Sick, maternal/paternal, compassionate and vacation leave, plus personal health days and a budget for well-being
• Health insurance covering up to two dependents, and standard employer share for SSS, PhilHealth and HDMF
• 13th month pay and a transportation allowance to the Makati office
• Annual professional development budget, additional leave credits, mentors and buddies, and regular performance and pay reviews